Terms of Sales


1 Place des Etoiles - 05200 ORRES
SEMLORE SA d’Economie Mixte à Conseil d’Administration
Siret 509 289 054 00024 – APE 4939C – TVA FR95 509 289 054
Tel 00.334. – Fax 00.334.
Email : centraleresa@lesorres.com Internet : https://reservation.lesorres.com

1 - Information

This document constitutes the information conveyed to the customer prior to his/her commitment. It is distributes and accepts by the customer with the offer before contracts are published.
The Central Reservation office acts as a Representative of the owners, accommodation vendors or providers of other services included in holiday packages (for example: ski lift passes, visits, summer services, etc).
Stays proposed are sold by the Les Orres Central Reservations Office of the SEMLORE, named CENTRALE DE RESERVATION DES ORRES register at the travel and stay operators with the number IM005110009 guarantee by the professional   association of solidarity of the tourism (A.P.S.T), insured in  the professional civil liability by AXA-Av of the 11 Novembre – 05500 st Bonnet en Champsaur – police n°6778243804  which guarantee cover responsibilities according to the terms  from the law n°92-645 of the 13 July 1992 and from the aforementioned decree.

2 - Deposit/administration fees

The booking will be considered firm as soon as a deposit equivalent to 30% of the total cost of the stay is paid. The fees are 4% of the total contract.

3 - Payment of the balance

The customer must pay the balance of the holiday to the Central Reservations Office 31 days before his arrival. Any customer who has not paid the balance by the agreed date is considered as having cancelled his/her holiday. Consequently the service will once again be offered for sale.
If the customer registers less than 31 days before the beginning of the stay, payment in full is required at the time of booking.

4 - Cancellations and modifications

4.1 - As soon as the deposit is paid, the booking is firm and definitive. The withdrawal period of 7 days mentioned in Article L212-20 of the Consumer Code does not apply to contracts with the central reservation office as mentioned in Article L121-20-4 which excludes "contracts relating to : service delivery, accommodation, transport, catering, entertainment to be provided at a time or at intervals determined.”
In the event of cancellation, penalties will be borne by the customer in the following conditions:
- Administrative fees and cancellation insurance costs will be not refunded and:
- Before 30 days before departure: 30% of the total amount will be due
- From 29 to 15 days before departure: 50% of the total amount will be due
- From 14 to 8 days before departure: 75% of the total amount will be due
- From 7 days before departure to No show: 100% of the total amount will be due
- In case of an early departure, no refund will be made.
The customer has the option of taking out a cancellation insurance at the time of booking. It is proposed by SAM LOISIRS. It costs  4 % of the total amount and can be paid at the reservation. This insurance is nominative: the name and the surname of each people involved is compulsory to cover everyone.
This insurance will enable the customer to cover the cost of cancellation. To be informed about the guarantee risks, the customer has to fall back on at the guaranty extract attach to the offer, option and  contract or it is visible on the website https://reservation.lesorres.com. Once informed about covered risks and in the extend that it is optional, he can check if he does not already have a similar guarantee. If a cancellation insurance policy is taken out, the customer must inform the CENTRAL RESERVATIONS OFFICE  with an email at centraleresa@lesorres.com of the later manifestation of the event preventing the departure occurs, at the latest within 48 hours of the customer becoming aware of the event and with all vouchers needed for the cancellation declaration near the insurer.

4.2 - Cancellations and modifications by the CENTRAL RESERVATIONS OFFICE

4.2.1- Outright cancellations
If before departure, the LES ORRES CENTRAL RESERVATIONS OFFICE is forced to cancel the holiday selected by the customer outright, the customer will be offered, wherever possible, the equivalent services of a comparable price. The customer will be informed of the offer of the new holiday by letter or email as soon as possible after the occurrence of the events causing the cancellation.
If the customer does not choose to take up the substitute holiday, within SEVEN (7) days of the notification of the new offer by the CENTRAL RESERVATIONS OFFICE, he/she will receive in this case the immediate and full refund of any amounts paid but cannot aim for compensation.
4.2.2 - Modification of the services
If before departure, the LES ORRES CENTRAL RESERVATIONS OFFICE is forced to modify the contract (example: in the case of twice booking on the internet or technical problems preventing from the use of the good initially proposed, the customer will be offered, wherever possible, the equivalent services of a comparable price by email as soon as possible.
If the customer does not choose to take up the substitute holiday, within SEVEN (7) days, he/she will receive in this case the immediate and full refund of any amounts paid but cannot aim for compensation.
4.2.3 - Modification of the services after the beginning of the holiday. In the event where, after the beginning of the stay, the CENTRAL RESERVATIONS OFFICE should be unable to perform one or more essential elements of the contract, it undertakes to do its utmost to offer the customer services to replace the intended services. The accommodation is the responsibility of the professional lessor or owner who must find a replacement solution him/herself.
The customer may only refuse the substitute services offered to him/her in the above conditions for valid reasons.
4.2.4 - The arrival times are stipulated on the exchange vouchers. It is the responsibility of the customer to warn the lessor of any delay and to provide him/herself with all the information necessary for his/her late arrival. If the lessor is not informed of the delay, the apartment may be made available for hire as from midnight on the day of arrival.

5 - Curtailment of the holiday

In the event of the curtailment of the holiday by the customer, the Central Reservations Office shall give no refund.

6 - Insurance.

The customer is responsible for any damage he/she causes. He/she is invited to check if he/she is covered through his/her personal insurance by a holiday insurance. Otherwise, he/she is strongly recommended to take out such insurance. Accommodation providers have the right to ask a proof of insurance.

7 - Accommodation capacity and revision of prices

The contract is established for a maximum accommodation capacity. If the number of participants exceeds the capacity specified in the contract, the host may refuse these additional people. The price of the rental remains due to the Central Reservations Office, but the contract can be considered to be broken through the fault of the customer.
The price is established according to a specific number of people. If there are fewer participants than anticipated in the contract, the price remains the same. If there are more participants than anticipated in the contract, the price can be revised upwards to take into account the resulting increases in the standing and variable charges.

8 - Deposit

A deposit which may vary from €300 to €1500 will be requested on your arrival for rented properties. It will be returned after the condition and cleanliness of the premises have been checked, after deduction of the cost of repairs or cleaning if the premises have been left in an unacceptable condition at the discretion of the lessor. In any event, the host reserves the right to carry out the exit formalities after the departure of the lessee and to send the deposit by letter. The owner or the agency is responsible for ensuring that the apartment provided is in good working order. He/she undertakes to ensure that the customer is provided with a property in perfect working order and state of cleanliness. The customer undertakes to return the rental property in the same working order and state of cleanliness in which he/she found it on arrival and to respect the co-ownership rules of the building in which the property is located. In the event of a lost key, a fixed sum will be deducted from the deposit. The lessor disclaims all liability in the event of any loss or theft of personal belongings during the rental period, in the apartment, ski lock-up, garage or common rooms.

9 - The prices

include only the services specified in the reservation. Bedding and towels are not provided in the properties unless otherwise stipulated in the description. The current tourist tax is to be paid on site to the lessor as well as all additional services.

10 - Animals

Small animals are admitted most of the time with or without an additional charge unless the description states that animals are prohibited or for dogs of first and second type. We invite you to join your host for more details.

13 - Personal data

In accordance with law RGPD (Data Protection Regulation), the customer has the right to access and rectify any personal data relating to him/her which the CENTRAL RESERVATIONS CENTRE may process in the framework of its operation concerning for instance the process of contracts.
You can consult the detail of our data protection policy on our website https://reservation.lesorres.com or ask at centraleresa@lesorres.com

12 - Claims

Any claim relating to a complete or partial failure to fulfill the contract or related to the quality of services will only be taken into consideration if they have been declared to the CENTRAL RESERVATIONS OFFICE the very day in order that solutions can be found before the end of the stay. It has to be addressed to the CENTRAL RESERVATIONS CENTRE by phone at 00.334. or by email at centraleresa@lesorres.com.
The Central Reservations Office is the representative of the lessor. Consequently, it is the latter who assumes the responsibility of the quality of the accommodation. Claims of a commercial nature or involving the general or civil liability insurance of the CENTRAL RESERVATIONS OFFICE will only be taken into consideration if they have been declared to the CENTRAL RESERVATIONS OFFICE at the latest on the last day of the holiday and must be sent by RECORDED DELIVERY MAIL WITH ACKNOWLEDGEMENT OF RECEIPT at the latest 15 days after the date of the holiday to:
1 Place des Etoiles

13 - Disputes

In the absence of a satisfactory answer, the customer can refer to the tourism and travel mediator, which contact details and referral terms and conditions are available on the website www.mtv.travel. If the sale is made online, the traveler can use the available platform on the website https://webgate.ec.europa.eu/odr to settle his dispute.
It is expressly agreed that any dispute will fall within the jurisdiction of the Court of Gap.