Frequent Asked Questions Summer

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How to pay the deposit ?

On the website : https://reservation.lesorres.com, by credit card (VISA, MASTERCARD).

Is there an additional charge to be added to the cost of the accomodation?

Application fees: 4% of the cost of the accomodation Cancellation insurance if you want to take out: 4% of the total amount of the file. The description tells you what is included or not included in your reservation

Is there a cancellation insurance ?

The booking center applies cancellation conditions which you will find on the general sales conditions. Cancellation insurance is proposed and not compulsory (see conditions).

How much is the deposit?

30% of the accomodation cost + application fee + cancellation insurance (if taken out).

How to book a parking space?

If the parking space is not included in the description of your reservation, please contact your agency or residence once your reservation is confirmed (their details are indicated on your rental agreement).

How to book an accomodation ?

You can book an apartment on the Orres booking website by returning your contact information (first name, postal address, email, mobile phone number, and number of people in the apartment). To confirm the reservation you must pay a deposit of 30% of the total amount by credit card. Payment by Internet is 100% secure! https:// " at the top of the page at the beginning of the internet address and the yellow icon representing a padlock, are the signs that tell you that you are on a secure page. No option can be placed on the booking site. The balance of the rental is due 30 days before your arrival.

When do i have to pay the balance ?

30 days before your arrival. Payment can be made on the website under the heading "MY ACCOUNT".

Do you know if the pools will be open?

The swimming pools of tourist residences will be open according to the restrictions put in place at the time of your stay. For more information you should contact the residence directly. Rental prices are discounted accordingly: no reimbursement or compensation can be granted.

What are the cancellation conditions related to COVID?

The COVID Special cancellation conditions apply if: Government measures restricting travel prevent you from going to Les Orres Measures related to the border closure between your country of origin and Les Orres You will need to bring the official supporting documents to validate a possible cancellation. Warning: if you cancel because you have unfortunately contracted Covid-19, the usual general conditions of sale will apply = no refund of the entire stay EXCEPT if you have taken out the cancellation insurance offered at the time of your reservation (*) On a selection of accommodation for reasons related to COVID-19 - Excluding administrative fees and cancellation insurance (justified cancellation either with a medical certificate or for reasons of impossibility of travel: confinement or perimeter blocked with a certificate from the administrative authorities )

What are the conditions of access to the services of the resort?

All the professionals of the Orres resort are ready to welcome you every day for the summer season. Because we are committed to ensuring that you have a peaceful holiday, we do everything we can to welcome you in accordance with sanitary rules, for a serene and peaceful holiday. You will find the applicable instructions on the Les Orres site to allow you access to our infrastructure. Thank you for respecting them in order to guarantee that everyone can enjoy their unique mountain holidays serenely. This list is not exhaustive and is updated regularly. We thank you for getting closer to each shopkeeper, accommodation provider, activity providers ... to find out about their own implementation and to consult the measures in force in the Hautes-Alpes department.