Frequent Asked Questions

8 results

How to pay the deposit ?

On this site: by credit card (VISA, MASTERCARD)
Payment security :
To validate your payment, you must now authenticate via your banking application, from your smartphone.
This new approach is part of the European regulations governing the security of online transactions.
Confirmation of your payment :
To finalize your order, do not forget to go to your banking application to validate your payment.

Is there an additional charge to be added to the cost of the accomodation?

Administrative fees: 4% of the amount of your accommodation.
Cancellation insurance if you wish to subscribe to it: 4% of the total amount of the file.
The description tells you what is included or not included in your reservation.

Is there a cancellation insurance ?

The reservation center applies cancellation conditions that you will find on the general conditions of sale (at the bottom of the site). Cancellation insurance is offered: not mandatory but highly recommended (see conditions at the bottom of the site)

How much is the deposit?

30% of the amount of the services + booking fees + cancellation insurance (if subscribed).

How to book a parking space?

If there is no parking space included in the description of your reservation, please contact your agency or residence once your reservation has been confirmed (their contact details are indicated on your rental contract).

You can also find all the information you need to book or pay for parking (underground, outdoor or on-street) on the Les Orres website HERE

How to book an accomodation ?

You can book an apartment on the Les Orres booking site by entering your contact details (surname, first name, postal address, email, mobile phone number, and number of people present in the apartment). To confirm the reservation more than 30 days before your arrival you must pay a deposit of 30% of the total amount by credit card. For stays starting less than 30 days, the full amount will be requested. Internet payment is 100% secure! https:// " at the top of the page at the beginning of the Internet address and the yellow icon representing a padlock, are signs that tell you that you are on a secure page.

When do i have to pay the balance ?

The payment of the balance must be made 30 days before your arrival. Payment can be made by credit card on the site in the "MY ACCOUNT" section with your email address and your password.
Or by bank transfer (the bank details of the reservation center can be found on your rental contract).

What types of payment are accepted ?

For the reservation deposit more than 30 days before arrival, payment can be made by:
- Bank card on the website of the Reservation Center
For the balance of the reservation 30 days before arrival, payment can be made by:
- Bank card on the Central Reservation website:
In "MY ACCOUNT" with your username (email address associated with your reservation) and your password
(For your first identification, log into the "my account" section of the website, tick "forgotten password" and you will receive a link by email to create your password.)
- Bank check drawn up and addressed: Reservation Center – Tourist Office – 1 place des Etoiles - 05200 Les Orres
- Transfer: All contact details will be communicated to you on your reservation contract.